Insurance Coverage

While Alberta Health Care does not currently cover psychological services, your private insurance company or health spending account may cover a portion or all of these costs. You may also be able to claim psychological services as a medical expense on your taxes. ​ If you have questions about whether your insurance will cover psychological services, please contact your provider directly.

We do not currently direct bill to insurance providers but will provide you with detailed receipt that you can submit for reimbursement. Please ensure you are familiar with your coverage prior to booking.

Appointment Changes, Late Cancellations, and No Shows

Your appointment time has been reserved for you. For cancellations and appointment changes, please provide a minimum of 24 hours advance notice.

Clients who provide less than 24 hours cancellation notice or miss an appointment are responsible for paying a late cancellation or no show fee equivalent to the hourly rate of the service. If a member of your household is feeling unwell, in-person counselling or consultation sessions can be moved to video or telephone.

Shared Custody and Legal Guardianship

In Alberta, parents who are separated or divorced are both required to provide consent for psychological services. If you have sole custody or sole-decision making, a copy of appropriate court documentation must be provided at the parent intake meeting. Legal guardians must similarly provide guardianship documents.